Identification and a list
Photo ID, insurance card, a list of medicines, and the name of the physician you are seeing. Arrive 20 minutes early for a first visit.
For patients and families
What to know before you arrive.
The main desk can point you to a room, a clinic, or the cafe. If you are unsure whether to come in, call the operator and describe what is happening.
10 a.m. to 8 p.m.
Two visitors at a time on inpatient floors. The birth center allows a support person overnight. The emergency department limits visitors when the rooms are full.
Interpreters on call
Spanish, Mandarin, Russian, and American Sign Language interpreters can be requested at the desk. Ask as soon as you arrive.
Records
Ask for your chart in writing.
Medical records releases are handled on the second floor, weekday mornings. Bring identification. A family member needs the patient’s signed permission, except where the law already allows access.
- Records desk(513) 463-8773
- Hours9 a.m. – 4 p.m.
Billing
We bill the plan, then explain the rest.
Bring your card to every visit. The hospital works with many New York plans. Coverage still depends on your policy, so billing will confirm benefits before a planned procedure when they can.
- Billing office(513) 463-8773
- QuestionsWeekdays 8–6
Your stay
Rooms, meals, and the person at the desk.
Inpatient rooms are on floors three through seven. Meals are served at 8, 12, and 5, with a lighter option at 8 p.m. The nurse’s station on each floor can page a physician and can store valuables you would rather not keep at the bedside.